What is Fan Story? – STAYGE Help Center

💌 What is Fan Story?

Fan Story is a paid messaging feature that allows you to send text and images directly to your favorite artist.

Unlike regular chat, you can deliver your own story through a dedicated message. You will receive a read notification when the artist views your Fan Story.

Available on LiNC app version 5.0.0 or later.
Any fan who has entered the artist’s private chat room can use this feature.

1. How to Send a Fan Story

Where can I send a Fan Story?

Location: Tap the Fan Story icon on the left side of the message input field in the artist’s chat room.

Steps

Enter the artist’s private chat room.
Tap the Fan Story icon on the left of the message input field.
Enter text or attach images using the decorate feature.
Tap [Send Fan Story] to complete.

Decoration Features

You can attach multiple images (up to 40MB per file).
You can decorate using stickers, images, and text.

Fan Story can be sent one at a time.

2. Cost (GEM Usage)

Sending 1 Fan Story costs 40 GEM.
40 GEM is approximately equivalent to KRW 500.
If you do not have enough GEM, you can recharge via [More → Recharge GEM] in the app.
Please check your GEM balance before sending.
Fan Stories cannot be refunded once sent.
No refunds will be provided even if the content is deleted due to policy violations.

3. After Sending

You will receive a read notification when the artist views your Fan Story.

A message saying “The artist has viewed your Fan Story” will be delivered.
You can check this in the chat room or via push notification.
Read Fan Stories will be marked with the artist’s profile image.

This is not a reply feature. There is no guarantee that the artist will send a response.

You can view the Fan Stories you have sent in the Fan Story Archive.

Chat room menu (☰) → [Fan Story Archive]: View Fan Stories sent to that artist
More → [Fan Story Archive]: View all Fan Stories sent to all artists

4. Notes / Policy

Only one Fan Story can be sent at a time.
Please refer to Section 2 for cost and refund policy.
Multiple images can be attached (up to 40MB per file).
Inappropriate content (abusive language, hate speech, copyright infringement, etc.) may be restricted according to policy.
Content that is explicit, violent, or otherwise inappropriate may be blocked.
Artists can view all received Fan Stories but are not required to respond.
If you experience any issues, please contact Customer Support within the app.

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