How to Request a Refund for Paid Currency ‘GEM’ on LiNC

 

Hello, this is LiNC.

 

Refunds for ‘GEM’, the paid currency on LiNC, are available only if the GEM has not been used after purchase.

Please follow the steps below based on your app store.

 

[Apple App Store]

1. Open the ‘App Store’ app

2. Tap your profile at the top right

3. Tap ‘Purchase History’

4. Select the item you want to refund

5. Tap ‘Report a Problem’ at the bottom

6. Choose ‘Request a Refund’ and select a reason to complete the process

 

[Google Play Store]

1. Go to the refund request page

2. Click ‘Continue’ at the bottom

3. Confirm your account > click ‘Confirm’

4. Select the item > click ‘Continue’

5. Choose a refund reason > click ‘Continue’ to complete

 

[Important Notes]

- Refunds are only possible if the GEM purchased via in-app payment has not been used.

- Refunds are not allowed if more than 7 days have passed since the purchase date, regardless of usage.

- It may take up to 3 days to process your request, and refunds may be restricted based on App Store policies.

- GEM purchases and refunds follow the policies of each App Store.

- If you violate our Terms of Service, such as repeated abuse or fraudulent cancellations, your GEM may be withdrawn and service access restricted.

 

Thank you.

LiNC Team