Unable to save photos or videos sent by an artist

If you are unable to save photos or videos sent by an artist, please check the following:

1. Check app permissions

Settings > Apps > LiNC > Permissions
Make sure Photos & Videos / Files & Media are set to Allow.

2. Check storage access and available space

Saving may fail if your device storage is full or access is restricted.

3. Restart the app

Fully close the app and try again.

4. Reinstall the app

If the issue persists, please uninstall and reinstall the app.
On some devices, saving may be restricted even if permissions appear to be enabled.

📌 Additional Note

After changing to a new device, permission settings may not be properly applied.

If the issue continues, please contact customer support with your device model and OS version.