Integrated Terms and Conditions of the LiNC Service

Chapter 1. General Provisions

Article 1. (Purpose)

The purpose of the LiNC Service Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) is to define the rights, obligations, and responsibilities of individual users and STAYGE Labs, Inc.(hereinafter referred as the “Company”), as well as the procedures, conditions, and additional requirements, in relation to the use of the LiNCservice (hereinafter referred to as “LiNC”, or “Service”) provided by the Company.

Article 2. (Definitions)

① The terms used herein are defined as follows.

“Services”: All online services related to live communication services between artists and fans offered on the LiNC website or mobile app
“Users”: Members and non-members who access the LiNC website or mobile app and receive the Service offered by the Company pursuant to the Terms and Conditions
“STAYGE ID”: The Company's Login Account Policy that allows users to manage verification of user identity, modification of his/her personal information, and sign-up and withdrawal for membership in the Individual Services provided by the Company with a single login account and password.
“Members”: Those who have joined the membership on the LiNC website or mobile appand are entitled to use the services offered by LiNC
“Goods or Services”: Goods or services of the Company that must be purchased at preset prices by Users via the Service for their use
“Suspension of use”: The Company’s action to restrict the use of the Service by a Member pursuant to the Terms and Conditions.
“Paid Service” means the Services of the Company that Members may use only upon payment of a certain amount. Paid Services include functions such as the ability to send messages to subscribed artists, the right to view specific paid content, and other specific features implemented within the Service. The details of the Paid Service are specified on the description page, and Members may use them in accordance with the contents stated on that page.
“GEM” means an electronic certificate or information regarding such certificate issued by the Company for use on the Service, which constitutes an electronic means of payment. The name may be changed at the discretion of the Company. The Company may issue separate vouchers dedicated to specific types of Services, which shall be managed in accordance with the policies applicable to each voucher.

② The definitions of terms used herein but not defined in Paragraph 1 of this Article are in accordance with the relevant laws and regulations and policies for each Service. Otherwise the definitions of terms used herein is subject to the general business practice.

Article 3 (Posting and Explanation of the Terms and Conditions, Etc.)

① The Company shall post the provisions of the Terms and Conditions, the names of the Company and CEO, the address of the principal business site (including the location of the site for handling consumer complaints and grievances), contact information (telephone number and email address), Internet domain name, location of the host server, the business license number, the online marketing business declaration number, the name of the personal information protection officer, etc., on the home page of the LiNC website or mobile app for Users in an easy-to-recognize manner. The detailed provisions of the Terms and Conditions may be offered through a separate link.

② The Company shall ensure that Users check the material provisions specified in the Terms and Conditions (purchase contract withdrawal, refund conditions, etc.) and fully understand them prior to their agreement by offering such provisions through a separate link or popup window.

③ The Company shall install technological means to allow Users to ask questions and receive feedback on the details about the Company and the Terms and Conditions.

Article 4. (Amendment of the Terms and Conditions, Etc.)

① The Company may amend the Terms and Conditions to the extent that such a revision does not violate related laws including the Content Industry Promotion Act, Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Documents and Transactions, Electronic Financial Transactions Act, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., Personal Information Protection Act, Act on Door-to-Door Sales, Etc., and Framework Act on Consumers.

② To implement the amended Terms and Conditions, the Company is required to notify the application of such amendments by posting the application date and amendment background on the notice of the Service along with the previous Terms and Conditions at least seven days prior to the application date until the date of application or through other means. As for the amendments that are unfavorable to the Members, the Company shall post the application date, amendment background, and an easy-to-understand comparison of the provisions prior to and after the amendment at least 30 days prior to the application date of the amended Terms and Conditions until one day prior to the application date and shall individually send the notification of the amendment via email or other electronic means.

③ If amended, the amended Terms and Conditions shall only apply to contracts concluded from the date of their application onwards. The contracts concluded prior to their application shall follow the previous Terms and Conditions before their amendment . After notification of the amended Terms and Conditions, the Company will verify the User’s consent to their application. The User may terminate the contract if he/she does not agree to the amended Terms and Conditions. If the User fails to express his/her intention of refusal by the date of their application at the latest, he/she shall be considered to have consented to the amended Terms and Conditions.

④ Any matters unspecified in and the interpretation of the Terms and Conditions shall conform to the Act on the Consumer Protection in Electronic Commerce, Etc.; Act on the Regulation of Terms and Conditions; Guidelines on Consumer Protection in Electronic Commerce, Etc., set by the Fair Trade Commission, Notification on Disclosure of Information on Products in Electronic Commerce Transactions and related laws; and socially accepted commercial practices.

Chapter 2. Service Use Agreement

Article 5. (Establishment of Agreement)

① The User shall enter his/her personal information in accordance with the format set by the Company and agree to the Terms and Conditions and other policies (e.g., Privacy Policy) of the Company to request the joining of the membership.

② The contract for using the Service (hereinafter referred to as the “Service Use Contract”) shall be considered to have been constituted at the point when the Company’s approval is delivered to the User.

Article 6. (Request for the Use of the Service)

① The User who wishes to join the membership and use the Service shall make the request to join the membership using his/her STAYGE ID.

② The Company may request the submission of additional information for User identity authentication when the account information submitted by the User to join the membership is deemed insufficient for approval.

Article 7. (Approval for the Request for the Use of the Service)

① Absent special circumstances, the request for the use of the Service pursuant to Article 6 herein will be approved by the Company in the order of submission.

② The Company may refuse to grant approval of the request for the use of the Service for any of the following cases and may postpone approval until related issues are resolved.

When lacking the required system or equipment for the operation of the Service
When experiencing technical difficulties related to the protection of the Member’s information, etc.

③ The Company shall not grant approval of the request for the use of the Service in the following cases without separate notification.

If the request was made under a borrowed name
If false information was given in the request form
If the request was made with the purpose of harming the wellbeing of society and public morals
If the Service was altered by malware, bugs, etc., or if any defects in its system are found to have been abused illegally
If the User was disqualified from the membership on the grounds prescribed in Article 29 (2)
If the User is a Korean citizen under 14 or a non-Korean citizen under 16
If the request fails to fulfil any other condition for use of the Service specified by the Company

Article 8. (Personal Information Protection)

① The Company shall comply with personal information protection measures mandated by relevant laws to protect the personal information of Users. The Company shall disclose the Privacy Policy on the LiNC website or mobile app.

② The Company recommends Users not to disclose any personal information voluntarily via the bulletin, email, chat room, etc., as such information may be collected and used by others, and the Company shall not take responsibility for any related risks.

Article 9. (Consent to the Use of Personal Information)

① The Company may collect the personal information of Users minimally required to provide the Service and request more detailed information if deemed necessary to fulfill obligations mandated by relevant laws.

② The Company shall specify all matters pertaining to the collection, use, disposal, storage, discarding, etc., of such personal information in the Privacy Policy.

③ Users who have given consent to the collection and use of their personal information by the Company to access the Service may freely withdraw such consent based on the Company’s Privacy Policy.

Article 10. (Accessing and Altering Personal Information)

① The Members may freely access and alter their personal information based on the Company’s Privacy Policy.

② The Members are required to update any changes in their personal information online and shall take responsibility for all consequences resulting from the failure to update such changes.

Article 11. (Change of Member Information)

The Company may request any Member to change his or her account information on legal grounds such as the prevention of illicit use, protection of other Members’ rights or the App’s network and systems, and compliance with other legal requirements with the explicit consent of the respective Member.

Article 12. (Notifications to the Members)

① The Company may send notifications to the Members using the email address provided by the Members in advance and designated for such use (i.e., email address given at the point of joining the membership).

② The Company may post notifications for Members generally on the LiNC bulletin for a minimum period of one week instead of sending such notifications individually. However, notification of matters deemed to be material to transactions of the Members shall be sent individually via email, etc.

Chapter 3. Obligations of the Parties Hereto

Article 13. (Obligations of the Company)

① The Company shall start providing the Service to the Members immediately after granting approval for the request to join the membership unless deterred by unavoidable reasons.

② The Company shall strive to provide the Service on a continuous and stable basis pursuant to the Terms and Conditions and immediately repair and restore any related equipment if a technical problem occurs or the equipment is destroyed. Notwithstanding the preceding provision, the Company may suspend the provision of the Service in the event of force majeure events, emergencies, and other unavoidable circumstances.

③ If the Members file complaints or submit opinions related to the Service and such complaints or opinions are recognized as legitimate, the Company shall handle such complaints or opinions through the proper procedures. If the handling of such complaints or opinions is projected to take an extended period of time, the Company shall notify the timeframe and related reasons to the Members.

④ The Company shall comply with the personal information handling guidelines prescribed in Articles 8 through 10 herein in relation to the protection of the personal information of the Members.

Article 14. (Obligations of the Members)

① The Members shall comply with the Terms and Conditions while also checking and following the guidelines and notifications frequently posted on the LiNC website by the Company.

② The Members shall not obstruct the Company’s execution of tasks by failing to adhere to the Terms and Conditions, guidelines, and notifications.

③ Each Member is obligated to safely protect his/her email or account information. Each Member shall take full responsibility for any consequences related to negligence in managing his/her email or account information and any unauthorized use of his/her email or account information.

④ The Members shall immediately report to the Company any suspicious signs of the unauthorized use of their email or account information and take full responsibility for any consequences related to the failure to report such unauthorized use.

⑤ The Members shall not engage in any sale of goods, promotion, marketing, or other sales activities using the Service without the prior approval of the Company. The Company shall not be responsible for any consequences related to the Members’ sales activities and acts in violation of the Terms and Conditions. Any damages inflicted on the Company by such sales activities shall be compensated by the respective Members.

⑥ The Members shall not disclose or use sound or video sources, databases, and other types of content provided by the Company as part of the Service for purposes other than personal use, such as the re-use of such content at public spaces and profit-making business sites or stores.

⑦ The Members shall not transfer or donate the rights to use the Service and other rights and obligations of the Members specified in the Service Use Contract to a third party or provide the said rights and obligations as security without explicit approval from the Company.

⑧ The Members shall not engage in the following acts in relation to the use of the Service.

Act of using the email or account information of others
Act of using the information or content provided by the Company for purposes other than personal use, disclosing or providing to media or a third party any copies of such information or content, or using such information or content in any similar manner without the prior approval of the Company
Act of distributing information that infringes on patent rights, trademark rights, copyrights, trade secrets, and other intellectual property rights to a third party via email, etc.
Act of distributing obscene or offensive information, expressions, graphics, etc., that may harm the wellbeing of society and public morals via email etc.
Act of distributing insulting or threatening content that may infringe on the privacy of others via email, etc.
All acts objectively deemed to be related to crimes
Act of collecting or storing the personal information of other Users without the approval of the Company
Other acts in violation of relevant laws

Chapter 4. Use of the Service

Article 15. (Provision of Information)

① The Company may provide a wide range of information deemed helpful to the Members.

② The Company may provide information related to the Service via diverse means of communication to ensure an enhanced Service to the Members. However, if any Member expresses his/her refusal to receive such information, the Company shall exclude such Members from the list of recipients of such information. The Company shall not be held responsible for any disadvantages in relation to the use of the Service that may be incurred by such an exclusion.

Article 16. (Members’ Posted Materials, Etc.)

The Company may delete any chatroom messages, bulletin posts, images, videos, and other content posted on LiNC by the Members without prior notification if such content is deemed to fall under any of the following subparagraphs.

Content that slanders, defames, insults, or damages the reputation or credibility of other Members or a third party (individual or entity)
Content that harms the wellbeing of society or public morals
Content deemed to be related to a criminal act
Content that infringes on the rights of others, including intellectual property rights (e.g., the copyrights of the Company or a third party)
Content that discloses or provides the Member’s own identity or other personal information, or that collects, stores, or discloses other Members’ personal information
Content that distributes false information for the purpose of taking profit, giving profit to the third party, or inflicting damages upon others
Content that is created identically or similarly to other contents or is repeatedly created without any meaning, for the purpose of spamming the bulletin
Content created to use the Service for purposes other than its original purpose, such as for profit, sales, advertising, sales promotion, political activities, or election campaigns, without the consent of the Company
Content that has exceeded the posting period or capacity pre-defined by the Company
Obscene materials or links to obscene websites or mobile apps posted on the bulletin by the Members
Content deemed to be inconsistent with the purpose of the bulletin
Content deemed to be in violation of the Terms and Conditions in any other manner

Article 17. (Copyrights to Posted Materials)

① Member hereby grants to Company a non-exclusive, transferable, sublicensable, royalty-free, perpetual, worldwide license to host, use, distribute, modify, implement, reproduce, publicly display, translate, and make other derivative works of contents shared, posted, or uploaded by the Member using the Service to which intellectual property rights apply (including images, videos, etc.).

② The Company is vested with the copyrights to the materials or Service prepared and posted on LiNC by the Company.

③ The Members are prohibited from processing or selling information or content obtained through the Service.

④ The Company may delete the posted materials of the Members whose membership is terminated voluntarily or by the Company on reasonable grounds.

Article 18. (Insertion of Advertisements and Transactions with Advertisers)

① To provide better Service, the Company may invest all or part of its advertising revenue to improving the Service. As such, Users consent to being exposed to advertisements while using the Service.

② The Company shall not take responsibility for any losses or damages inflicted on the Members as a result of their participation in advertisers’ sales promotion activities delivered through the Service or rendered as part of the Service or as a result of communications or transactions between the respective Members and advertisers.

Article 19. (Provision of Programs)

① The Company may recommend the installation of separate programs required for the use of the Service (hereinafter referred to as “Software”), and the Members may refuse to install such Software.

② The Company may collect and use data about Users’ computers and devices as an extension of its support provided to Users in relation to Software.

③ The Company is prohibited from using the data specified in Paragraph 2 hereinbefore for any purposes other than enhancing Software or providing Services or technological innovations suited for the user environment.

④ The Company may use the computer and network resources of certain Users as follows to more effectively transmit large volumes of data.

Software may utilize Users’ computer network devices if needed.
Software may utilize Users’ computer storage devices.
Software may be automatically activated on Users’ computers regardless of Users’ intention.

Article 20. (Time of Service Availability)

① The Service is available 24 hours a day and every day of the year unless deterred by technical problems, regular inspections, and other unavoidable circumstances of the Company.

② The Company may divide the Service into segments and designate the time of availability of each segment. In such cases, the Company shall notify the related timeframe to the Members.

Article 21. (Responsible Use of the Service)

The Members are prohibited from selling products using the Service provided by the Company or engage in any business activities through hacking, posting money-making advertisements or links to pornographic sites, distributing illicit software programs, etc. The Company shall not be responsible for any consequences resulting from such business activities, related losses, and penalties imposed by relevant authorities or other legal measures taken as a result of Users’ failure to comply with the provisions hereinbefore.

Article 22. (Suspension of the Provision of Services)

① The Company may suspend the provision of the Services in the following cases.

When repair, etc., is inevitable in relation to the Services equipment
When major telecommunications service providers specified in the Telecommunications Business Act suspend the provision of telecommunications services
When other force majeure events occur

② The Company may limit or suspend a part or the entirety of the Services if the normal provision of the Services is deemed difficult due to a state of national emergency, a blackout, technical problems in relation to the Services equipment, a large volume of Users accessing the Services, etc.

③ When limiting or suspending the Services pursuant to Paragraphs 1 and 2 hereinbefore, the Company shall immediately provide notification of the background and projected period of such a limitation or suspension.

④ The Company may alter a part or the entirety of the Services if such an alteration is required due to justifiable reasons such as its business operation or technical needs.

⑤ When altering the details, methods, time, etc., regarding the use of the Services pursuant to the preceding Paragraph, the Company shall post information about the changes to be made to the Services, the date of application of the altered Services, etc., on the home page of the LiNC website or mobile app prior to such an alteration.

⑥ The Company may alter, modify, or suspend the Services offered free of charge if such an alteration, modification, or suspension is required due to justifiable reasons such as the business operation or technical needs of the LiNC website or mobile app. Such an alteration, modification, or suspension shall be notified via the home page of the LiNC website or mobile app. Unless otherwise specified in relevant laws, the Members shall not be compensated for such an alteration, modification, or suspension of such Services as they are free of charge.

Article 23. (Separate Terms and Conditions for Different Services)

In addition to the Terms and Conditions, separate terms and conditions (or notifications) may apply to the use of certain Services. If the provisions of such separate terms and conditions conflict with the provisions of the Terms and Conditions, those deemed most appropriate for the respective Service shall govern and control its use.

Article 24. (Special Regulations for Overseas Users)

The Company strives to comply with the laws and requirements of the respective countries of non-Korean citizen Users while offering standard Services universally accessible by all. The requirements prescribed in this Article apply to the Members who use the Services in countries other than the Republic of Korea.

① The Members must consent to the Company’s collection of data, including their personal information, and the submission and storage of such data in Korea.

② Users who reside in countries listed as a country subject to the prohibition of export-and-import transactions or subject to special economic sanctions by the Korean government are prohibited from participating in or using commercial Services (e.g., advertising, transactions, etc.).

Chapter 5. Paid Services and Withdrawal of Subscription.

Article 25. (Formation of Agreement for the Use of Paid Services, Etc.)

The Company shall publish the details of these Terms and Conditions, the trade name, the name of the representative, the telephone number, the business registration number, the number of the mail-order sales business report, the customer center, etc. in order on the Paid Service screen so that Members can easily recognize them. However, the name of the representative, the business registration number, and these terms and conditions may be made available for Members to view them through the screen sequentially connected on the Paid Service screen.
The Member shall apply for use by the following or similar procedures provided by the Company: The Company shall provide the Member with information to enable the Member to accurately understand the matters set forth in the subparagraphs and to conduct transactions without any mistake or error prior to the conclusion of the Agreement:
1. Identification and selection of Paid Service;
2. Selection of payment methods and input of payment information;
3. Consent to the confirmation of the application for the use of Paid Service or the confirmation of the Company.
If Member's application for use falls under any of the following subparagraphs, the Company may not accept or withhold consent:
1. Where the name is not real or someone else's name is used;
2. Where false information is stated or the details presented by the Company are not stated;
3. Where a minor intends to use Paid Service prohibited by relevant Acts and subordinate statutes, such as the Juvenile Protection Act;
4. Where service-related facilities are insufficient or there are technical or business problems;
5. Where it is determined to be charged by theft, such as large-scale payment in the same IP, continuous payment in a similar ID, and payment in a dangerous IP designated in consideration of the history of theft, etc;
6. Where a minor under the age of 19 files an application without the consent of his/her legal representative;
7. Where payment has not actually been made, or where there is a possibility that payment will not be made
8. Where he/she is a Member who has violated the terms and conditions of the LiNC Service, such as copyright infringement on the "content" (including the Paid Service);
9. Where he/she is a Member who has breached these terms and conditions or the Terms and Conditions of the LiNC Service;
10. Where the approval of the application for use violates the relevant acts and subordinate statutes, or violates social safety and order, public morals, and the relevant terms and conditions of the Company.
The time when the use contract is established shall be the time when the "subscription completion" or "purchase completion" is indicated in the application procedure.
In order for the Member to use the Paid Service, he/she must agree to these terms and conditions and pay the fees according to the terms and conditions of each paid service.
If a minor member under the age of ninteen (19) wishes to use the Paid Service, the Company shall notify before signing the contract that the minor or legal representative may cancel the contract if the consent of the legal representative, such as parents, is not obtained before the contract or if the approval is not obtained after signing the contract.

Article 26. (Suspension and Modification of Paid Services)

If the Company is unable to provide the Paid Service due to the conversion of the business category, the abandonment of the business, or the integration between the companies, the Company shall notify the Member of the Paid Service in the manner set forth in these terms and conditions and shall compensate the Member in accordance with the provisions of the applicable laws and regulations of the conditions originally proposed by the Company.
The Company may change all or part of the Paid Service it provides for operational or technical needs on reasonable grounds and shall post relevant information in the notice prior to the change. However, if any change is significant or unfavorable to the Member, the Member shall be notified in the manner prescribed in these terms and conditions, and any Member who does not agree with the change that is significant or unfavorable to the Member may terminate the contract for the use of Paid Service as prescribed in Article 8.
The Company shall provide the pre-change service to the Member who refuses to consent to the change of service under the preceding paragraph. However, if it is not possible to provide such services, the provision of such services may be suspended or the contract may be terminated.
Termination of the Paid Service pursuant to paragraph (1) and refunds in the event that the paid service cannot be provided pursuant to paragraph (2) shall be made in accordance with Article ( ) .

Article 27. (Purchase of Paid Services)

Members may use the paid services through the following methods. However, the Company may limit certain services or content to specific payment methods due to service operation reasons or other contractual obligations.
Payments using methods—such as credit card, mobile phone payment, or bank transfer—available on mobile application platforms (e.g., Google or Apple).
Other payment methods designated by the Company.

(2) Members may enter and save payment methods and payment information for the Paid Service in the applicable services. The saved payment methods and payment information will be used for regular or next payments.

(3) Members shall not use other's means of payment arbitrarily. Members shall be liable for any loss or damage incurred by the Company, the legitimate owner of the payment means, or any other third party in connection with such payment arising out of the arbitrary use of any other payment methods.

(4) Members shall bear the responsibility and disadvantages of any problems arising from the information entered by the Member in connection with the payment for the use of the Paid Service.

(5) Members shall use the means of payment with due and legitimate authority to pay the fee, and the Company may verify such payment means. In addition, the Company may suspend or cancel the transaction until the Company has completed the verification of the legality of the payment method used by the Member.

Article 28. (Methods of Payment)

① When the Member clicks on a button such as "BUY" for Goods or Services in the Service, a contract for the use of the paid service is established in accordance with the Terms and Conditions and the posted purchase conditions, and the purchase price is paid. In principle, the charging and payment of the price shall be in accordance with the policy or method set by the payment method selected by the Member.

② If the purchase price of Goods or Services is paid in foreign currency, the actual amount charged may differ from the price displayed on the service due to exchange rates and/or fees.

③ If the Member does not pay the purchase price within a certain period of time after ordering Goods or Services, the Company may cancel the order without the Member's consent.

Article 29 (Notice to Members)

Unless otherwise provided in these terms and conditions, the Company may give notice to the Members by e-mail, text, or SNS message provided by the Members at the time of subscription, or by electronic notice in the individual service, or by pop-up screen in the service.
In the case of notification to all Members, the Company may substitute the notification as referred to in paragraph (1) by posting and notifying on the bulletin board, etc. within the services operated by the Company for not less than seven days. However, with respect to matters having a significant effect on Member's transaction, the notification shall be made by the method as referred to in paragraph (1).
The Company shall be deemed to have made individual notifications as provided in paragraph (2) only in cases where individual notification is difficult due to the Member's failure to provide contact information or failure to modify the information after change, etc.

Article 30 (Refund of Service Fees and Temporary Suspension of Subscription)

If the Company refunds the fees, it shall be subject to the terms set forth in each subparagraph.
1. Refunds(excluding payment charges incurred during the refund process) are in principle made through the store of the mobile app platform and the Company may operate a separate detailed refund policy for individual Paid Service. In such cases, notwithstanding the following subparagraphs and other details of these terms and conditions, the details of the refund policy shall be followed. If a separate detailed refund policy applies, the Company will provide guidance through appropriate means, such as by listing it as a caution during the purchase process for the relevant Paid Service.
2. If a Member requests termination while using a regular payment-type Paid Service whose contract is renewed every fixed period, the refund will not be made unless the exception below is applicable. Upon request for termination, automatic payment is not made from the payment date that arrives after the date of request for termination, but the Paid Service can be used normally until the next payment date.

(Exception) If the reasons below occur, a separate refund request can be made to the Company and a refund can be made as an exception if the reason is acknowledged:

If a Member has not used any paid service within seven (7) days (subscription withdrawal period) after the regular payment;
Where it is objectively impossible to use the service during the subscription period due to the artist's withdrawal from the agency, disbandment, etc. (If the Member does not use the Paid Service at all due to the relevant reason within the subscription withdrawal period, the full refund shall be made, and if the subscription withdrawal period expires, a refund shall be made after calculating the remaining period on a daily basis)
If the Contract is canceled or terminated pursuant to Article 39.1, the Company shall refund the fee for the Paid Service within three (3) business days from the date of reply to the Member regarding the Member's intention to cancel or terminate the Contract. However, if it is impossible to refund in the same way, the refund may be made by means of account transfer or accumulation of refund reserves, etc., and the Company shall notify the Member of this fact.
If the provision of Paid Service is temporarily suspended due to reasons such as the military enlistment of artists during the Paid Service subscription period, regular payments for Paid Service will also be temporarily suspended during the period. In this case, regular payments will be resumed when the Paid Service provision is resumed, and the Company will separately announce specific details regarding the temporary suspension and resumption of Paid Services for the artist in question. However, if it falls under the grounds for recognition of refund pursuant to paragraph (1) 2, the Member may request a refund to the Company.
In the event that the Company and the person who has received the payment of the Paid Service, etc., or the person who has entered into a contract for the use of the Paid Service with the Member are not the same person, each of them shall be jointly and severally liable for the fulfillment of the obligation relating to the refund of the payment due to the withdrawal of subscription, the cancellation or the termination of the contract.
In the event that the Company restricts Member's use of the Paid Service or cancels or terminates this Agreement in accordance with Article 39.3, the Company shall not make any refund to the Member.
If the Company is unable to provide the Goods or Services purchased by the User due to cancellation of event, delay of the performance date, system error, etc., the Company shall provide notification of the reason therefor without delay. If payment for the Goods or Services has already been made, the Company shall provide a refund within three business days from the payment date or take appropriate measures required for the refund.
If the Company fails to provide the Goods or Services (online tickets, etc.) for reasons attributable to the Company or without justifiable reasons, the entire amount paid shall be refunded through the payment method used by the User.
If the provision of the Goods or Services is delayed or becomes impossible due to force majeure events such as war, natural disasters, pandemic, international disputes, etc., the purchase is not eligible for a refund, and the Goods or Services will be provided after the respective force majeure event is resolved.

Article 31 (Purchase Contract Withdrawal, Etc.)

① A User who concludes a contract with the Company to purchase Goods or Services may withdraw the purchase contract within seven days from the date of receiving the contract in written form (or from the date of receipt of or commencement of receipt of the Goods or Services, if the delivery of Goods or Services is made after the provision of the contract in written form) pursuant to Article 13 (2) of the Act on the Consumer Protection in Electronic Commerce, Etc. However, if the same Act stipulates different terms for a certain purchase contract withdrawal, such terms shall govern and control the withdrawal.

② Goods or Services sold by the Company may be returned or exchanged, except in the cases set forth in the following Subparagraphs.

Goods or Services that have been destroyed or damaged due to reasons attributable to the User (provided, however, that purchase contract withdrawal is allowed if the packaging, etc., has been damaged to check the contents of Goods or Services)
The value of the Goods or Services has been substantially reduced due to use or partial consumption of the Goods or Services by the User
The value of the Goods or Services has been substantially reduced due to the lapse of time such that the Goods or Services cannot be sold again
Where it is possible to reproduce the Goods or Services with the same characteristics, the packaging of the Goods or Services has been damaged
The provision of services or digital contents has started (except for parts of services or parts of digital contents that have not begun to be provided if the services are divisible or the digital contents are divisible, respectively)

③ In the case of Subparagraphs 2 through 4 of the preceding Paragraph, if the Company has failed to take necessary related measures, such as placing a description of the restrictions on purchase contract withdrawal, etc., in an easy-to-recognize position in advance or offering samples for trial, the User’s purchase contract withdrawal, etc., shall not be so restricted.

④ Notwithstanding Paragraphs 1 and 2 of this Article, if the Goods or Services differ from the descriptions offered in advertisements or are inconsistent with the provisions of the contract, the User may withdraw the purchase contract, etc., within three months from the date of receiving such Goods or Services, or within 30 days from the date of recognizing or becoming capable of recognizing such fact.

⑤ Payment cancellation and refund due to User’s change of mind shall follow LiNC’s ticket cancellation and refund policy. The Company will provide prior notification of any change to the LiNC’s ticket cancellation and refund policy.

Article 32. (Effects of Purchase Contract Withdrawal, Etc.)

① If the User returns Goods or Services, the Company shall refund any payment received for the Goods or Services within three business days from the date of receiving such Goods or Services returned by the User. If the Company delays the refund of the Goods or Services to the User, it shall pay interest for the delayed period calculated based on the late payment interest rate specified in Article 21-3 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, Etc. However, due to the nature of overseas payment methods, it may take one to thirty business days for a refund to be made from the cancellation request date, and such delay shall not be deemed a delay in refund.

② For purposes of the above refund for returned Goods or Services, if the User makes payment for Goods or Services using any payment method set forth in Article 25, the Company shall, without delay, request the operator of the respective payment method not to bill the User or to cancel the payment.

③ The User shall assume the costs of returning the Goods or Services for purchase contract withdrawal, etc. The Company shall not file a claim for cancellation charges or damages against the User due to purchase contract withdrawal, etc. However, the Company shall assume the costs of returning the Goods or Services if the User withdraws a purchase contract because such Goods or Services differ from the descriptions offered in advertisements or are inconsistent with the provisions of the contract.

Chapter 6. Use of GEM

Article 33.(Purchase of GEM, Etc.)

① Prior to the purchase of GEM by a user, the Company shall disclose the following matters in an appropriate manner through these Terms and within the service to ensure that the user can accurately understand the transaction conditions and complete the transaction without error or misunderstanding:

The seller’s trade name, representative’s name, address, telephone number, etc.
Details such as the identification and selection of GEM, selection of purchase method, input of payment information, confirmation of purchase application, types and prices, usage methods, timing of use, usage conditions, etc.
Matters concerning the withdrawal of offer, contract cancellation period, method of exercise and effect thereof, and refunds.
Matters concerning compensation for consumer damage, handling of complaints, and dispute resolution.

② The Company may reject, withhold approval of, or later cancel the user’s application to purchase a dedicated voucher (GEM) in any of the following cases:

If the applicant is not using their real name or is using another person’s name.
If false information is provided or required information is omitted.
If there is no availability in service-related facilities or there are technical or operational issues.
If the purchase is deemed to be fraudulent, such as mass purchases from the same IP, repeated purchases from similar IDs, or purchases from suspicious IP addresses.
If a minor under the age of 19 applies without the consent of their legal guardian.
If payment is not actually made or is unlikely to be made.
If the Company determines that the user’s application to purchase GEM may harm the interests of the Company or third parties.

③ The Company may change or discontinue the price and amount of GEM provided after giving prior notice to users. However, if such changes or discontinuations are disadvantageous to users, the Company shall notify them individually via electronic means such as in-service notices, email, direct messages, or consent pop-ups at login.
④ If a user, through no fault of their own, becomes unable to use GEM previously purchased under the conditions in place at the time of purchase due to the Company’s changes or discontinuation of GEM content, the Company shall provide appropriate compensation for the unusable portion.

Article 34 (In-App Purchase, IAP)

When a user purchases GEM through an in-app purchase (hereinafter referred to as “IAP”), they must follow the procedures required by the relevant app marketplace.
The final amount charged for a GEM purchased via IAP can be confirmed in the payment screen of the app marketplace. Depending on the policies and criteria of the app marketplace, the user's monthly cumulative payment amount and the purchase limit for GEM may be restricted. If the applicable threshold is exceeded, additional use of GEM sold through IAP may become unavailable.

Article 35 (Refund of GEM)

① If the user requests a refund for unused GEM that they have purchased, the Company may deduct a refund processing fee and issue the refund. However, if the refund is due to reasons attributable to the Company, the fee will not be deducted.
② The Company shall process the refund using the same payment method used by the user within three (3) business days from the date of the refund request.
③ Notwithstanding Paragraphs 1 and 2, in the case of IAP transactions, the Company shall request the app marketplace to take relevant actions such as suspending or canceling the payment, in accordance with applicable consumer protection laws related to electronic commerce. However, users are advised to refer to the policies of the relevant app marketplace for the outcome of such actions, as they are subject to the marketplace’s policies.

Article36(Statute of Limitations)

① If five (5) years have passed since the date of GEM purchase or recharge, the commercial statute of limitations shall be deemed to have expired, and the customer may no longer request provision of goods, refunds, or balance returns from the issuer. However, if the Company voluntarily allows continued use of GEM, the statute of limitations shall not apply.

② The statute of limitations mentioned in Paragraph 1 shall be calculated sequentially based on the date of purchase or recharge.

Article37.(Responsibility of the Issuer)

① The Company shall bear ultimate responsibility for any user rights related to the use of GEM.

② If damage occurs to the customer due to data falsification or tampering, the issuer shall compensate the customer for the damage. However, the issuer shall not be liable if it proves that the damage was due to the user’s negligence in managing their information, or due to force majeure such as natural disasters.

Article38.(Miscellaneous)

① The Company shall display the information specified in Article 4 of the Standard Terms and Conditions for New Types of Gift Certificates, as established by the Korea Fair Trade Commission, on the service page, customer center, etc.

② Any matters not specified in these Terms or any disputes regarding the interpretation of these Terms shall be resolved through mutual agreement between the user and the Company. If such agreement cannot be reached, the relevant matters shall be governed by applicable laws and regulations, including the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, the Electronic Financial Transactions Act, the Standard Terms and Conditions for Electronic Financial Transactions, the Framework Act on Telecommunications, the Telecommunications Business Act, the Specialized Credit Finance Business Act, and customary business practices.

③ Notwithstanding any other provisions of these Terms, some services provided through the iOS app may only be accessed through a dedicated voucher (hereinafter referred to as the "iOS App Exclusive Voucher") that can be purchased and used within the iOS app. Other matters regarding the purchase and use of the iOS App Exclusive Voucher shall be governed by these Terms to the extent applicable.

Chapter7. Termination and Restriction of Use

Article 39. (Termination and Restriction of the Use of the Service)

① A Member who wishes to terminate the Service Use Agreement may terminate the use of the Service by withdrawing from the membership. The Member can withdraw from the membership by disconnecting their STAYGE ID from LiNC Service or deleting their STAYGE ID.

② A Member may terminate the Service Use Agreement in any of the following cases. Such termination or rescission shall become effective when the Member expresses such intention by telephone, email, or other means, and the Company shall reply to the Member without delay upon receipt of such expression of intention:

Where the Company is unable to remedy or correct defects in Paid Services within one (1) month from the date of supply;
Where a Member using Paid Services withdraws from membership or terminates the Paid Service Agreement due to non-consent to the amendment or change of these Terms and Conditions or the LiNC Service Terms and Conditions;
Where a Member seeks to terminate or rescind the Paid Service Agreement pursuant to applicable laws or these Terms and Conditions.

③ If a Member engages in any of the following acts, the Company may terminate the Service Use Agreement or suspend the Member’s use of the Service for a specified period without prior notice:

Using another person’s personal information, email address, or account information by theft or other unlawful means;
Damaging the reputation or credibility of another person or entity or otherwise inflicting harm;
Infringing the intellectual property rights of the Company, another Member, or any third party;
Intentionally disseminating or distributing content harmful to public order or morals;
Using or planning to use the Service for the purpose of harming national interests or public interests;
Intentionally obstructing the operation of the Service;
Sending large volumes of information or advertising information for the purpose of disrupting the stable operation of the Service;
Disseminating or distributing computer viruses that may cause malfunction of information or communications equipment or loss of data;
Receiving corrective orders or other administrative sanctions from the Personal Information Protection Commission, the Korea Communications Commission, or other regulatory authorities, or authoritative interpretations or other administrative sanctions from the National Election Commission in connection with unlawful election activities;
Reproducing, distributing, or using for commercial purposes, without the Company’s prior approval, information obtained through the Service (including databases);
Posting obscene materials on the bulletin board or providing links to pornographic websites or mobile apps;
Violating the Company’s policies or terms and conditions regarding copyrighted works or postings;
Failing to access LiNC to use the Service for a continuous period of two (2) years or longer;
Fraudulently acquiring points by abusive conduct such as using automated means, repetitive actions, or inputting false information without following the legitimate procedures required by the Company (e.g., viewing advertisements provided by the Company).

④ The termination or cancellation under Paragraphs 1 to 3 shall become effective when the Company notifies the Member of its intention using the method of notice prescribed by the Company.

⑤ The Member may file an objection to the Company's termination, cancellation, or restriction of service use in accordance with the procedures set by the Company. If the Company deems the objection to be valid, it shall immediately resume the Member’s use of the Service.

⑥ When the Service Use Contract between a Member and the Company terminates, the Company shall immediately discard all information related to the respective Member except for the following cases, and such information will not be restored upon re-registration.

The information is required to be preserved as an exception pursuant to relevant laws.
The information is required to be preserved for the next 30 days to prevent damage likely to be inflicted on the respective Member or to facilitate the provision of customer service to the respective Member.

⑦ The Company may restrict the use of the Service pursuant to relevant laws to protect youth from harmful media content.

Chapter 8. Indemnification and Others

Article 40. (Damages Relating to Free Services)

The Company shall not be held liable for any damages inflicted on a Member in relation to the use of the Service provided free of charge unless such damages have been caused by the Company’s intentional legal violation or gross negligence.

Article 41. (Exemption)

① The Company shall be exempt from liability for nonperformance of the provision of the Service if such nonperformance has resulted from natural disasters or any equivalent force majeure events.

② The Company shall not be responsible for technical problems incurred by reasons attributable to its Members in relation to the use of the Service.

③ The Company shall not be responsible for any losses resulting from its Members’ actions in expectation of profit from the use of the Service or any damages inflicted on its Members due to data obtained through the Service.

④ The Company shall not be responsible for the credibility and accuracy of information, data, facts, etc., posted on its website by its Members.

⑤ The Company shall not be responsible for any damages inflicted on its Members in relation to the use of the Service if such damages have resulted from the respective Members’ intentional legal violation or negligence.

⑥ The Company shall not be responsible for its Members’ civil or criminal issues arising from the infringement of patents, trademarks, copyrights, trade secrets, or other intellectual property rights of the Company or a third party during their use of the Service.

Article42. Limitation of Liability in Relation to Paid Services)

The Company shall be exempted from liability if the Company is unable to provide the Paid Services purchased by the Member as promised due to natural disasters or equivalent force majeure.
In the event that the Company is unable to provide the purchased Paid Service as stipulated due to reasons attributable to the Member, the Company shall be exempted from liability therefor unless there is an intentional or gross negligence of the Company.
The Company shall not be liable for disputes arising between the Member or between the Member and third parties through Paid Service.

Article 43. (Overseas Use)

These Terms may be provided in other languages (e.g., English, Japanese) for the convenience of Users. In the event of any dispute over the interpretation of a translated version, the Korean version shall prevail.
The Company does not guarantee the quality or usability of the Service when a Member uses the Service outside the territory of the Republic of Korea(“Overseas”). Members who use the Service Overseas shall determine such use at their own judgment and responsibility and shall comply with applicable local laws and regulations in the course of using the Service.

Article 44. (Jurisdiction)

The parties hereto agree that any suit, action, or proceeding out of or in connection with the use of the Service shall be brought in the district court with jurisdiction over the address of the User at the time of the filing of such a suit, action, or proceeding, or of the location of residence if the address of the User is unidentified, provided that if the address or the location of residence of the User is unidentified at the time of the filing of such a suit, action, or proceeding, or if the User resides outside of Korea, the suit, action, or proceeding shall be brought in the court with subject matter jurisdiction pursuant to the Civil Procedure Act of the Republic of Korea.

[Supplementary Provisions]

These Terms and Conditions shall take effect on September 25, 2025.

Previous Terms and Condition (9.30.2024)

Previous Terms and Condition (12.1.2023)

Previous Terms and Condition (4.20.2023)