Can’t Access Subscription Content

Hello, this is LiNC.

Thank you for your continued use of LiNC services.

 

We are aware that in some cases, users may experience issues where subscription content cannot be accessed in the app despite the subscription payment being successfully processed.

If you encounter this issue, we kindly ask that you provide the following information to our customer support team at Customer Support (https://stayge.zendesk.com/hc/requests/new) to resolve the issue promptly.

 

• Payment amount

• Payment date and time

• Payment country

• Email address used for the app market

• LiNC account email address

• App market used for payment (Apple App Store or Google Play Store)

 

Once we receive this information, we will do our best to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused. If you have further questions, please do not hesitate to contact our customer support team.

 

Thank you for your understanding and cooperation.

LiNC Team