Technical Support
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Recent activity by Technical Support-
Who is exposed to my camera screen?
The participant's camera screen is exposed only to the streamer and the participant themselves.
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If I gain microphone permission to speak, will only the streamer be able to hear my voice?
The voice of a fan who has been granted microphone permission can be heard by both the streamer and other fans who have purchased VIP tickets. *Fans who have purchased A tickets will not be able ...
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I want to know more about the board function.
The board function allows you to send a message to the streamer or leave a message of support during the live streaming. When using the board function, only the streamer and the participant themsel...
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How to book ticket with 'Entry code'
1. Go to Event page and click "Buy Tickets" 2. Select 'Entry code' under ticket class section. 3. Then type the entry code you received and click "Enter". 4. Lastly, agree to terms and con...
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What payment methods are available for buy tickets?
At youmeOn, we offer domestic credit cards, international credit cards, and PayPal as payment methods.
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Is it possible to change the payment method for reserved tickets?
Once the payment is complete, it is not possible to change the payment method. * To change the payment method, you need to cancel the reservation and make a new reservation with the desired payme...
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What is the difference between VIP, S and A Ticket?
[VIP ticket] Turn on my camera/microphone + Send Fixed-Message + Watch Live + Participate in Live Chatting + Can Hear VIP Participants' Voices It's a special ticket with limited number of seats. C...
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I entered the wrong phone number when I paid for the ticket. How can I change my phone number?
If you contact the customer service center, the person in charge will check and help you change your phone number.
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How can I cancel my ticket after making a reservation?
You can cancel your ticket by going to My Account > Participating Live Events > Payment Information > Cancel Payment button.
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Ticket Cancel and Refund Policy
1) Live event is canceled or postponed to a later date. Full refund 2) Cancellation and Refund by a simple change of mind. Cancellation requests for purchased live event tickets can only be m...