Skip to main content
Submit a request
STAYGE & Presented | Help Center
Watching Events and Video Playback
System Requirements for Presented LIVE service.
Live event does not start. Or I can't hear the sound.
Can I watch the event mirrored on TV?
The video is lagging.
The page cannot be accessed, or the player does not see the image and only displays a black screen.
Account & Ticket
Presented Live Ticket Cancellation and Refund Policy
I didn't receive the password reset mail.
An error occurs on the password reset screen.
I bought a ticket, but I didn't receive the checkout confirmation email.
I bought a ticket, but when I logged in again, there was no ticket.
Clear cache & cookies
How many devices can I watch at the same time with one ticket?
Do I need to download the app to watch the event?
I bought a ticket. How do I watch the event?
The website is not working correctly.